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Contact Details
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DISCLOSURE
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Your choice of Mikay Health should be based on your own research and assessment of services and products.
The information contained in this website is not intended to be the practice of medical advice or a substitute for diagnosis or treatment. If you have concerns about your health or treatment always see your doctor before / or changing your treatment.
Any verbal recommendations made by Mikay Health will be provided for informational purposes only. Mikay Health accepts no responsibility for its accuracy, and all information is subject to change without notice. In no event shall Mikay Health be liable for any direct, indirect, incidental damages, or liabilities arising through the use of Products out of this guide. All the information contained in this guide is general in nature, intended as an educational aid and is done entirely at your own risk. For any dissatisfaction stop using this guide.
In the development of this website and user guide Mikay Health have no claims or responsibility against copyrights, trade secrets, patents, trademarks, or other property rights; the entire risk of published material is with the user. Mikay Health accepts no responsibility for the information published on the content of third party websites accessed through hyperlinks. This agreement constitutes the parties pertaining to this subject matter and content may not be modified. Any rights not expressed herein are reserved. If you do not agree to them, do not download materials or otherwise use this website, email or guide.
WARRANTY! (Dr.pen / Derma Pens/Plasma Pens)
In the event of Product defect or malfunction under normal use by user following the manufacturer’s guidelines, the manufacturer will repair design defects free of charge during the warranty period. Any other defects caused by the user i.e.:- overcharging of the battery, electric current connection default, dropping the unit, incorrect cartridges & plasma pen needles used (not Mikay Health cartridges & needles) or miss use of the device, user attempting to dismantle and repair, all such cases will void Warranty.
Mikay Health suggests you ensure your pen device against natural disasters.
A 6 month Warranty is offered by Mikay Health provided the above criteria is adhered to in this period.
Damages (defaults) prescribed above require that your device is returned to Mikay Health. Thereafter we will investigate route cause of failure. In the event of manufacturing defect the unit will be replaced immediately within the 6 month period. However, if it is discovered that the fault is due to the user, we will return the pen to manufacturer for possible replacement or repair at the uses cost.
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Terms & Conditions
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Returns & Replacements
ACCEPTED PAYMENTS
We accept payments via VISA and MasterCard or PayFast. We accept all major credit card. All our payments are processed securely and with highest encryption for your security and peace of mind.
PAYMENTS INFO
All prices you see are final, no extra tax or fees will be added during checkout.
All prices and payments are processed in RSA Rands.
Returning Products
Due to the nature of some Products all returned items must arrive in the same condition as they were delivered. Used or opened products cannot be returned as it is illegal to send any goods potentially contaminated with human bodily fluids.
When contacting us, please provide clear explanation why you wish to have a replacement, this must happen within 7 days of receiving your order. Shipping cost will be the client's responsibility.
Returning unwanted goods
If you wish to return an unwanted product, please contact our customer service team info@mikayhealth.com. Used or opened products cannot be returned. You have 7 days from the date you received the goods in which to contact us for product return. Have a strict replacement policy and not a refund policy.
All customers are responsible for their own cost of returning the shipment of unwanted products. Shipping fees are not refundable.
Returning incorrect order or defective item
If you receive an incorrect or defective product, we will provide you with a replacement. You have 7 days from the date you received the goods in which to contact us to apply for product return.
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